The new mobile app for accessing the main features of the Daktela Contact Centre is now available. You can provide service to your customers or manage your contact centre from anywhere using an environment native to your mobile phone.
- Dashboard
The mobile app displays some of the most important Dashboard elements just like you know them from Daktela web app.
- Activities
Dialling a phone number, a contact from the CRM or a ticket or sending an email are just a click away. Activities are handled via the Daktela system so everything works like you are used to, including call recording, outgoing call identification as your PBX and complete statistics and reporting.
- CRM always at hand
All the contacts and accounts stored in your CRM are available in the app, including a search bar.
- Set your state
Need to start or end a pause or to log in to a queue or a device? The mobile app synchronises your state in real time and lets you change it too.
- Ticket module
You can work the tickets available in your Daktela system, including sending email replies or starting calls and other activities in the ticket.
The app can do much more. You can find other functionalities in the extended menu.
The Daktela Contact Centre app is free with your Daktela licence.